Albanian animal lover Ritjana Ceveli came to Dubai in 2006 and absolutely fell in love with the city and its people. When she wasn’t happy with the care that her pets were given, she set up Pampered Poochies in JLT- the only licensed pet place that has a 24-hour kennel licence. With customers from different parts of Dubai spreading good reviews, Ritjana’s business is a success, thanks to social media and word-of-mouth. She tells Melissa Randhawa about loving and caring for animals.

We all adore our pets and those of our clients and we often share tips with our customers of how to best keep them warm during the winter season and hydrated during the summer time. Both dogs and cats dissipate heat by panting as they get overheated; they pant more quickly to maintain a safe internal temperature.


Finding joy in life: As we age, we lose things that previously occupied our time and gave our life a purpose. Caring for a pet can bring pleasure and help boost our morale and optimism. Taking care of an animal can also provide a sense of self-worth. Choosing to home an animal can add to the sense of fulfillment

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as we get older. Dogs especially are a great way for seniors to spark up conversations and meet new people. Sparking vitality: Pets encourage playfulness, laughter, and exercise, which can help boost our immune system and increase our energy, desire to engage and be active. But above all, one of the main reasons for these therapeutic effects is that most pets fulfill the basic human need to touch. Stroking, holding, cuddling, or otherwise touching a loving animal can rapidly calm and soothe us when we’re stressed. The companionship of a pet can also ease loneliness, and some pets are a great stimulus for healthy exercise, which can substantially boost our mood. They are loving creatures that need a lot of love and affection, just like humans.


Here is what our cute little boutique store offers without blowing our own horn as they say. Firstly, I would say our integrity in running this business, clients trust us as we understand their needs and feelings. We are very open and transparent to clients when it comes to our services. Our motto is to under promise and over-deliver. We would never want to be in a position where our clients leave the store thinking they didn’t get the value for their money. Secondly, our love and devotion for never compromising in quality of services we deliver.

At times certain clients find our services pricey but that is all driven by the quality of the services we provide. Our young, fun international team treats our four-legged friends very preciously. Thirdly, we speak the client’s language. Often pet stores of similar dimension in Dubai would have staff who are not able to understand/ explain to clients. These are things we avoid at all costs and try our level best to deeply pleasure their needs. A happy customer is one that always comes back.

Pampered Poochies Spa is predominantly a spa-driven store that focuses mainly on the well-being of the animal. It offers daycare services, luxury spa packages using special best quality products from the US, grooming and styling services, pawdicure for doggies, and boarding. Moreover, they have partnered with one of the best brands of clothes globally and have exclusivity for the region on dog clothing. These are fine quality clothes with variety of styles and wears for all types of dogs. Some of them might be tiny dogs but they have a big love for good clothes.